Refund and Cancellation Policy

Effective August 17, 2026.

Overview

This Policy explains general refund and cancellation practices for services coordinated through Auntie Peach Wellness. Separate secure clinical-platform, pharmacy, fulfillment, and payment terms may also apply. This is a business-policy draft for owner and legal review.

Orders Are Final Once Placed

Product and prescription orders are final sale once placed because clinical, pharmacy, payment, and fulfillment processing may begin promptly. Attempting to cancel an order already placed is different from canceling future subscription renewals.

Clinician Declines a Prescription

If a licensed clinician declines the requested prescription, the applicable order payment is refunded automatically through the original payment method, subject to processing time established by the third-party payment processor.

Other Potential Refunds

A refund may also apply if an order is rejected or the prescribed product becomes unavailable. Any other refund request is reviewed under the separate terms presented through the client portal and the circumstances of the order.

Subscription Cancellation

A subscription may be canceled through the client portal. Cancellation applies to future renewal periods and does not refund the current or a partially used period.

Orders Already in Process

Canceling future renewals does not cancel or refund an order already placed. Clinical review, prescription processing, payment, pharmacy preparation, or fulfillment may already have begun.

How to Request Assistance

Use the client portal for cancellation, order, payment, or refund assistance. Portal support can review the applicable order status and separately presented terms.

Contact

Questions about this policy may be directed to info@auntiepeachwellness.com.